@MojangSupport Well I sent a message directly to the mojang site support only that I have not received any response yet. Four days ago, I sent another and the same message appeared, I read in the forum how long it took for you to answer, but I did not understand correctly...
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We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^AH
Dec 16, 2017 · 9:11 PM UTC

