@MojangSupport my daughter cannot start Minecraft app after Android update. Help?

Sorry to hear about your problem. For questions about Minecraft: Pocket Edition, please visit help.mojang.com/customer/por…. ^DS

We allready did but cannot find a solution

Try reinstalling the app, that will fix most issues

Tried several times no luck. Another tip?

Describe what happens, we'll go from there but it's not looking good :(

Achter Android update when I choose the app the screen turns black and then falls back to the mainmenu. The app doesnot start