@MojangSupport I'm having trouble accessing minecraft, I bought it 1 year ago. PRINTS: prntscr.com/git5mh prntscr.com/git6vg
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Replying to @questions29
I'm afraid I don't understand. Can you please clarify the issue so that we can assist? ^EA

Sep 10, 2017 · 6:14 PM UTC

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Replying to @MojangSupport
I stopped playing for a month and when I came back, I could not get into the minecraft, the screen goes completely white and never goes out
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I need to put prints to see the white screen. Sorry for my english, i'm brazilian.