Replying to @patrickdickers1
Please contact us at help.mojang.com/customer/por…, providing as much information as you can. ^EA

Apr 7, 2017 · 12:46 PM UTC

2
Replying to @MojangSupport
Like I said I emailed mojang support on the 5th and haven't got an email
Replying to @MojangSupport
Says they are getting to emails received on the 7th