@MojangSupport why the hell is it telling me I can only play the demo version of the game when I have proof of purchase on my billing

Hi, If you can only play Minecraft demo, please visit help.mojang.com/customer/por… for help. ^CB

that doesnt help why else would i be contacting you on here

i purchased the game last week and now its telling me i dont have it i have the charge for 26.95 on my card for it