Excuse me @MojangSupport, an old friend of mine bought Minecraft back in the alpha days but has lost access to the game. >>
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>>We thought the problem was that his account had not been migrated but as the screen cap shows, it has been migrated.>> @MojangSupport
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>>Long story short, how can my friend regain access to Minecraft, we don't play it often, but when we do, it is together. :-/ @MojangSupport
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Replying to @CaffComm
You're the only one who has reported this issue. Try submitting your ticket from another device or computer? ^DS

Mar 21, 2017 · 3:10 PM UTC

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You cant. Even if you provide the ID they will tell you bullshit (after 7 days of waiting). They're REALLY lame!