Excuse me @MojangSupport, an old friend of mine bought Minecraft back in the alpha days but has lost access to the game. >>
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>>We thought the problem was that his account had not been migrated but as the screen cap shows, it has been migrated.>> @MojangSupport
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>>Long story short, how can my friend regain access to Minecraft, we don't play it often, but when we do, it is together. :-/ @MojangSupport
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Replying to @CaffComm
In that case, contact us at help.mojang.com/customer/por… and ensure that the contact email address is an active email address^JH

Mar 21, 2017 · 9:31 AM UTC

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Replying to @MojangSupport
Your colleague "AH" already suggested that, I told them that the service either freezes or no email is received. >> @MojangSupport
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>>Every time we do use a functional email. @MojangSupport
Seriously, forget it! Not even if you have yout Transaction ID! They wont help, they're monkeys (specially patrick)