@MojangSupport do you have a Realms SLA? I have a ticket open that is stopping me from using the service I'm paying for. #110899
4
Replying to @brainwipe
That is an old case. Please contact us at help.mojang.com/customer/por…, providing as much information as you can. ^EA

Dec 1, 2016 · 9:41 AM UTC

1
Replying to @MojangSupport
I'll contact again. How old does a case need to be before it is "old"? I raised it on Monday. 3 days ago!