@Marc_IRL if it's possible for you to message me that would be great! I would rather not put the persons name out into the internet

That wouldn't help me narrow it down much though. If @MojangSupport could maybe assist with finding and expediting the case? :)

So I haven't gotten word back from support yet. Where do I go from here? I've been loyal to MC since 2008.. halp

Hi! We are currently looking into your case, and will reply to your email as soon as we are able to. ^AM