We're happy to help with username & migration questions, but if it involves personal info, best to email at help.mojang.com/customer/por… instead.

Feb 6, 2015 · 1:25 PM UTC

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Replying to @MojangSupport
@MojangSupport so I should msg u publicly with my account details if I have a question
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@HybridNinja11 You can DM us or send email help.mojang.com/customer/por… ^OZ
Replying to @NZApex
@jamesblair805 This would never happen if the server owner switched to the new UUID system. Please check: help.mojang.com/customer/por… ^DS
Replying to @SweDenzzz
@TheIsac2002 Do you have a server? Usercache saves player UUIDs that have logged onto your server. ^AB
Replying to @SweDenzzz
@TheIsac2002 It could be from another server that you have played on as well. ^AB
@tommygunmayhem You can migrate your account from account.mojang.com/migrate ^AB

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Replying to @halfpastdasu
@guitaristapd For help with account migration, send us an email at help.mojang.com/customer/por… ^AB
Replying to @BlackeurOG
@visiblelss We've reset the account for you again. ^LK
Replying to @BlackeurOG
@visiblelss The account has been reset, you can reset your password at account.mojang.com/password. ^LK
Replying to @BlackeurOG
@visiblelss It has been reset again. I'd suggest changing your password and security questions to something different. ^LK
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