@MojangSupport
Hello, I transferred my account to Microsoft via the same email and the process was successful, but if I log in with a Microsoft account I do not find my account name or information, and I am asked to create a new name for the account. What should I do?
1
Double-check the Microsoft email that you're signing in with; it sounds like you may be running into Demo Mode: msft.it/6015iEfL5. If you're still seeing this error, then please send us a ticket so we can take a closer look: msft.it/6016iEfLg. ^FF
1
You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
Nov 18, 2023 · 7:51 PM UTC