earlier replies
Replying to @erikrick5
Just to check, were you able to clear your cache and cookies? Give that a try for me to see if that helps. ^BT
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I did, and just did it again. It's still just sitting at the "your chatting with a gamer" screen
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Gotcha. If you could, can you try to submit a ticket instead of the chat? That should be able to help. ^BT
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How an where? In the game?
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To keep your information secure, please complete our request form at msft.it/60189Aefs so we can quickly and safely assist with your question! ^BT
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I already filled out one of those though. Is this link different from the regular one?
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It should take you to a form to fill out and submit, and Support should reach out to you through e-mail. ^BT
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They did... And the email gives a link... And that link goes to this webpage
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Gotcha. Since you keep getting that screen and nothing else, can you confirm that you've tried another device? ^BT
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Yes. I tried on my phone and laptop. I tried using Chrome and Firefox.
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Replying to @erikrick5
Thanks for giving those a try for me! If you could, can you also provide a screenshot of what happens when you try to access it on PC? ^BT

Nov 6, 2023 · 9:09 PM UTC