My son can't join his friends on a PS4 Minecraft server. He's getting this error message: Error while downloading packs from server. @MojangSupport is there a fix for this issue? Thanks.
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Replying to @SteveLittleIWS
Hello! Have you tried using a wired connection for the PS4 or having connect to another network, by chance? -AG

Oct 27, 2023 · 5:42 PM UTC

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Replying to @MojangSupport
Hi, this is a wired connection. I don't see what difference that would make? The PS4 works for all games including Minecraft. He can play with friend on PS Plus remotely it's just some Minecraft servers that don't work. Perhaps this has something to do with texture packs?
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Gotcha. If you could, can you reach out to our Tech team so our specialists can take a closer look? To keep your information secure, please complete our request form at msft.it/60149FCIO so we can quickly and safely assist with your question! ^BT