You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG

Please stop ignoring it.

We'd be happy to look into it once we have more info. Do you have a ticket number? If so, send that over and we'll take a peek. ^BT

I already told you guys what my ticket number was here: