@MojangSupport I tried emailing. My son has an account but forgot the pw. I tried resetting password using associated email. I entered the auth but then was prompted 2 also enter a 2nd auth sent 2 an old google voice number he no longer has access 2. What do I do?

Mojang accounts do not have 2FA, if you were prompted for that it is likely that you are trying to log in to a Microsoft account. For assistance , please reach out to Microsoft Support at msft.it/6018998A2 on Twitter, or through their help site: msft.it/6019998AN -JL

I log into mojang. Then in order to move it over to Microsoft I’m having the issue. Because it needs verification through the old phone number. I cannot lose this account. So how do I save the account?