earlier replies
Replying to @KARLElGH
Looks like you're logging into the wrong account, but you should be good to go if you log into "stqrme". If you need help with getting that info, you'll need to reach out to Xbox at msft.it/60109gQ8K on Twitter, or through their website: msft.it/60119gQ8z ^BT

Xbox Support (@XboxSupport) on X

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twitter.com
If you received a ticket number, can you provide it for me? I'd be happy to take a look. ^BT
Checked the ticket and it looks like the agent responded to you and you may have missed it where they were saying that you were logged into the wrong account as well. If you need additional help, I'd suggest making another ticket and keeping an eye on your e-mail for updates. ^BT
Replying to @KARLElGH
No worries. In that case, I'd highly suggest making another ticket with our support team and keeping an eye on the e-mail so you're able to get updates from us. Also, make sure to provide that screenshot and your Gamertag! That'll help support a lot. ^BT

Sep 18, 2023 · 6:32 PM UTC