Looks like you're logging into the wrong account, but you should be good to go if you log into "stqrme". If you need help with getting that info, you'll need to reach out to Xbox at msft.it/60109gQ8K on Twitter, or through their website: msft.it/60119gQ8z ^BT
Checked the ticket and it looks like the agent responded to you and you may have missed it where they were saying that you were logged into the wrong account as well. If you need additional help, I'd suggest making another ticket and keeping an eye on your e-mail for updates. ^BT
Sep 18, 2023 · 6:27 PM UTC