earlier replies
Replying to @rayma984
If you could, can you try clering your cache and cookies to see if that would help? I'd also suggest trying another browser and/or device if you haven't already. ^BT
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I’m having the same issue, and it seems like many others are as well. It is extremely frustrating because the deadline to migrate is so close. Now I don’t know if I will be able to recover my account in time.
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60129Xhq2 again and let us know if you still run into any issues? ^FF
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Still not working. Tried on 2 different devices. Can someone just send me an email and help me recover my account? Time is running out and support already has failed to help me in the past despite having access to the email I bought the game on and my tid
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Replying to @gordanc2000
Thanks for letting us know. If you've submitted a ticket to Support in the past, can you send us the 7-digit ticket number? If not, can you provide your username(s) and/or Gamertag? I'd be happy to look into this further for you once I have this information. ^FF

Sep 6, 2023 · 6:35 PM UTC

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