Replying to @adam23828238023
Gotcha! Your ticket has made it in with us and you'll get a response as soon as an agent gets to yours. Thanks for your patience in the meantime! ^BT

Sep 5, 2023 · 3:41 PM UTC
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We're a tad busy at the moment, so that may be why you haven't received a reply just yet. Not to worry though, you'll receive an e-mail once an agent responds to your ticket. ^BT