Our Support intake form is up and running in all supported languages. Thanks for your patience!
19
5
76
@MojangSupport I can’t migrate my account due to no transaction ID or email, how ever I do have a lot of information to verify that I own the account. I’ve submitted a ticket. Is there a way you guys can help me privately. I’m kind of getting desperate now.
2
1
2
Do you happen to have that ticket number? I can take a peek to see what's going on. ^BT
2
1
@MojangSupport please respond when you get this, because I need to speak to someone from Mojang not a gamer in the community
1
2
It looks like our account support agents are still working with you on your case. Please continue corresponding with them over email. Please note that we cannot assist players with account recoveries here. -AG
2
1
@MojangSupport Is there any alternatives to providing ownership? How is a screenshot of the transaction not enough?
1
2
Replying to @Johnjohnson447
You'll need to continue working on it with the agent in your ticket. For security reasons, we can't assist with account issues through Tweets. Just answer all of their questions to the best of your ability and they should be able to help! ^BT

Sep 4, 2023 · 3:21 PM UTC

1
1
Replying to @MojangSupport
@MojangSupport Okay, I’ve submitted a new ticket because I got info wrong, I appreciate you guys trying to help. Ticket number (6113777)
1