It's possible that you're logging into an account that doesn't have a game license. I'd suggest checking this FAQ to see if it helps: msft.it/60169pTyy ^BT
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Gotcha! If you could, can you reach out to our Accounts team so they can look into that for you? I'd also suggest giving them a screenshot of the error you're getting. ^BT
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No worries! Please send us an email at msft.it/60119pb03 Accounts team will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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You should be able to make the ticket, no problem! Just go ahead and do that and our support should be able to help. ^BT
Aug 29, 2023 · 8:13 PM UTC
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