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Replying to @Enderheart3
It's possible that you're logging into an account that doesn't have a game license. I'd suggest checking this FAQ to see if it helps: msft.it/60169pTyy ^BT
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Replying to @Enderheart3
Gotcha! If you could, can you reach out to our Accounts team so they can look into that for you? I'd also suggest giving them a screenshot of the error you're getting. ^BT

Aug 29, 2023 · 6:08 PM UTC

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No worries! Please send us an email at msft.it/60119pb03 Accounts team will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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