Hello there! The support ticket page should be working now. We recommend writing to us at msft.it/601893srw, so we can assist you further! -AG

Thank you, the link works! I have already summited a ticket, but I am left with one question. Aren't I meant to received an automated acknowledgement email in response? As far as I can tell I put my message in a bottle and threw it into the ocean

Hmm, indeed, you should have received an automated email containing your ticket number. We recommend checking your junk, spam, and filters, just in case the message didn't come through. Alternatively, you can log in to our support site to view your ticket, as well. -AG

I've doublechecked, still no. I also cannot login to the support site because I'm not getting emails regarding verification or password reset. I have ways to show that things were bound to my email in the past, but anything recent seems not to work

Gotcha! If you could, can you provide your usernames and/or gamertag? I'd be happy to look into this further for you. ^BT

Unless it was changed it should be Storyteller7. Pretty sure it has been that way since 2014 or further

Thanks for giving me that username! Checked out the ticket and it looks like you received a response on Aug 19th from one of our agents. Can you try using your phone to see if you can access the ticket at all? ^BT

Maddingly, It just isn't there, not in spam, not anywhere. Is it safe to assume that there is no way to simply resolve this over the phone or anything of the like? What's the next step in a case like this?

I'm gonna have you try something. If you could, can you try logging into the website with your registered e-mail and password and see if that helps? ^BT

Unfortunately it still doesn't work