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Aug 23, 2023 · 6:35 PM UTC

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Replying to @MojangSupport
i bought the bedrock&Java yesterday but the launcher wont let me play java. It keeps telling me to buy it, and when i try to, it says that i already own the item
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Double check that you're logging in with the right credentials. I'd also suggest giving this FAQ a look to see if it helps! msft.it/60199Tijd ^BT
Replying to @MojangSupport
Hey I’m getting error code cauldron, but have a stable internet connection.
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Let's have our Tech team look into it! To keep your information secure, please complete our request form at msft.it/60129Tiyn so we can quickly and safely assist with your question! ^BT
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Replying to @MojangSupport
I still do not have my vanilla cape after waiting around a year, I bought BOTH minecraft bedrock and java ,before june 6th, With the same Microsoft account too. Can you guys fix this?
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Let's have our Accounts team take a look! To keep your information secure, please complete our request form at msft.it/60129pTur so we can quickly and safely assist with your question! ^BT
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Replying to @MojangSupport
how about you make it better and have actual helpful employees 😃
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Replying to @MojangSupport
Hey when can i get a reply on my ticket?
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Replying to @MojangSupport
Hello, i sent in a support ticket, but i haven't heard back, can you help me please?
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Replying to @MojangSupport
Why can I not report a bug about Xbox edition???
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