It sounds like you may have run into a known issue: msft.it/60139ubcU. You can upvote if the issue hasn't been resolved. To vote for or watch issues, you can find the options to do so on the upper right of any bug report page. ^FF
We'd recommend reviewing that bug report periodically to see if any new workarounds or information become available. Please note that we at Minecraft Support are unable to provide an estimate on when the issue will be resolved. Thank you for your understanding. ^FF
Aug 22, 2023 · 10:49 PM UTC