Operations are returning to normal on Minecraft for Xbox. Thank you for your patience! - JHP
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Replying to @LightTins
Hello. Even though you are playing on PlayStation 4, players on Minecraft use a Microsoft account to sign in. We recommend returning to Microsoft/Xbox Support and specifying that you need assistance with recovering your Microsoft account. -AG

Aug 19, 2023 · 5:32 PM UTC
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Microsoft Support will refer players recovering a Mojang account to Minecraft Support. We suggest returning to Microsoft Support, but our accounts team may be able to help, as well: msft.it/601393a0f. If you do so, may we know your ticket number? -AG