Not a good sign when the crash that prevents your child from playing his favorite game (@Minecraft) is open for months without activity. bugs.mojang.com/browse/MCPE-…
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Replying to @mitsuhiko
You mentioned that you reached out to our Support team, right? Can you provide the ticket number so I can take a peek? ^BT

Aug 15, 2023 · 3:08 PM UTC

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Replying to @MojangSupport
I’m not sure? I got an email and now I have a chat session with a “minecraft expert”. Is there another support?
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I do not see a support ticket number at all. That’s all i got.