@MojangSupport hi, I bought realms plus but cannot access it. Tried all the troubleshooting tips but nothing works. Please help
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Let's have our Realms team take a look! To keep your information secure, please complete our request form at msft.it/60159684W so we can quickly and safely assist with your question! ^BT
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I went through all of that yesterday and was answered by a minecraft expert. He then passed me over to minecraft support who emailed me at 5pm, I answered straight away and have heard nothing since. I need assistance please
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Thanks for that! Your case is awaiting a response from an agent, and they will be able to respond to you as soon as possible. Thank you for your patience! ^FF
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I had another of your team contact me today and ask me for the same information I was asked for yesterday. I sent it again.....twice! Still not got any help though. I have a very upset child and I don't have any answers for her :(
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Replying to @jotcrow
It looks like we specifically needed a screenshot of your receipt, but one of our Realms experts will respond back to you as soon as they possibly can. Thank you for your patience! ^FF

Jul 28, 2023 · 9:35 PM UTC

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Replying to @MojangSupport
I have sent it again at 10.30 this morning @MojangSupport and still nothing! I have been patient but this is ridiculous! I have done everything I have been asked to, several times and nobody is helping! So frustrating! I need a contact number please?
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We don't have phone support, but we can help in the ticket! Thanks for sending in that reply though; I assure you that an agent will reach out to you as soon as they can! ^BT
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more replies
Replying to @MojangSupport
I have sent that twice today 🤷🏼‍♀️