Replying to @Dankishwastaken
We'd be happy to help you if you make a ticket with our Support team! Please send us an email at msft.it/6011gCARN and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Replying to @Dankishwastaken
If you use a Microsoft account to log in to Minecraft, then you'll need to reach out to Microsoft Support for assistance with your account at msft.it/601296QeM on Twitter, or through their help site directly: msft.it/601396Qe3. ^FF

Jul 27, 2023 · 4:55 PM UTC

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Replying to @MojangSupport
@MojangSupport How long does ist take until you customer service reply via your email support after creating a ticket? There is no reaction by email nor via twitter.