@MojangSupport playing minecraft on ps4/ps5 brought ingame currency to purchase mob morphs from the marketplace and its not loading. Have emailed butnhad no reply. Please help as my sons getting a little disheartened he not able to enjoy his purchases.
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Replying to @Natalie28729408
Did you receive a transaction ID upon reaching out to our Support? If you give it to me, I can take a look for you. ^BT

Jul 26, 2023 · 3:20 PM UTC

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Replying to @MojangSupport
Didn't get any confirmation email with a case number ect for the report I filed.
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In that case, I'd suggest making another ticket with our support team. To keep your information secure, please complete our request form at msft.it/601896zrn so we can quickly and safely assist with your question! ^BT
Replying to @MojangSupport
Only for the purchase of the in-game currency. Not for the 2 maps he brought.