Replying to @HawkyGamer
Let's have our Accounts team take a look! Please send us an email at msft.it/6019ghrhv and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT

Jul 25, 2023 · 6:03 PM UTC

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We can't answer DMs, but I assure you that an agent will be with you as soon as they reach your ticket. Thanks for your patience! ^BT