earlier replies
Replying to @D4DW4YN3
You can upvote this bug if the issue hasn't been resolved. If you have any additional information about the bug, feel free to add it as a comment! ^LK
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I am currently not able to vote for this issue as I changed my device and lost my Jira two step recovery code, so I am unable to log in to my Jira account. Also, this bug has been reported since March and has been given no attention. I now own a game I'm unable to play.
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You may need to reach out to Jira if you need to reach out to Jira Support. ^BT
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Do you have a link, please? Thank you.
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We would only be able to provide the link for account recovery listed on the bug site homepage, msft.it/6010gF6zE. If this does not help you access your account, we can only advise contacting Jira's support team using other online resources. ^LK
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How do I contact Jira support please
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Replying to @D4DW4YN3
Hello! Next to "log in," click the "?" symbol, navigate to JIRA Core Help, then go to Getting help -> View Topics -> Something isn't working -> "Raise a support request." -AG

Jul 14, 2023 · 5:48 PM UTC

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Replying to @MojangSupport
Thank you, but I've spoken to them before, and they said I needed to contact the administrator of the site?? I am now unable to use the bug tracker. I just need the 2FA reset. How hard can it be to speak to the correct person on the matter?
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If you haven't already, try clicking the "Can't access your account?" link on the login page. If you're still unable to access your Jira account, this is something that Mojang Support is unable to assist further with. Thank you for your understanding. ^FF
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