Let's have this looked into by our support team. To keep your information secure, please complete our request form at msft.it/6019g0IpS so we can quickly and safely assist with your question! ^BT
We can't answer in DMs, sorry to say! If you could, can you let us know what's going on when you try to make a ticket? Once we have that, I can proceed from there. ^BT

Jul 12, 2023 · 8:19 PM UTC
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Game mode changes may revert if performed from within a game session. Have you by chance tried changing it outside the game session in the world's settings? As for the ticket creation issue: do you have a screenshot that can help us see the issue you're experiencing? -AG