@MojangSupport I purchased the doctor who skin pack for Minecraft Xbox one edition but none of the skins show up in-game. I've tried contacting the customer support through the website but have not received a reply. Please help.
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Replying to @cheyannetheman
You should receive an email to the address you put down in the "Your Email Address" field. If you haven't received one yet, you may need to try re-submitting your ticket. You can get back there by visiting msft.it/6014gLN8M! ^LK

Jul 11, 2023 · 5:15 AM UTC

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Replying to @MojangSupport
Please help, I've been trying to fix this for the past week
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Your ticket number should be a 7-digit number without any letters in it (i.e. 5678901). If you're able to provide this to us, we can check in on the status of your request! ^FF
Replying to @MojangSupport
I re submitted it and this is the number L6Z52R-VWZK3