My apologies for not seeing this sooner.
But I was checking everywhere I could.
The lack of scroll made it difficult to tell what I was looking at, jumping from the top to the bottom of lists and getting locked there.
But from what I could see in the settings and homepage, no.
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Just to be sure, tap on "Settings", tap on "Profile", tap on "Sign out of your Microsoft Account" and confirm by selecting the “Sign Out” button. If you don't see that button, could you grab a screenshot for us? ^LK
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Could you grab a screenshot of your main menu in Minecraft? It almost sounds like you aren't signed in to a Microsoft account yet. ^LK
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It shows my username from the account.
It wouldn't even let me into the game without signing in.
I cannot currently take a screenshot due to not having the device in my possession at this time.
I cannot say exactly when I will regain the device due to the nature of scheduling.
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Not a problem. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^LK
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I've seen this form before trying to Google the issue.
I am unable to accurately fill it out due to the fact my situation is not a listed option.
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You'll want to fill it out with the next closest option then. An agent will be able to take a look at any screenshots you choose to attach and your description and be able to better classify it if it doesn't fit exactly. ^LK
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My suggestion would be to use Account Support > Sign-In Questions (since signing out is part of that process). If you don't have access to the device at the moment, feel free to submit the ticket once you have it available for screenshots and more troubleshooting. ^LK
Jun 26, 2023 · 4:14 AM UTC
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