@MojangSupport give me my vanilla cape now
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^LK
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I’ve done that but I always get the same answer of “the cape is still being rolled out” everyone who was eligible has theirs already, this rollout has been going on for a year
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How recently did you make that ticket? ^BT
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About 2 months ago
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Replying to @BehIsReal
Gotcha, in that case, please do proceed by making a new ticket at aka.ms/Minecraft-Support so that we can have another look at the account. ^AG

Jun 22, 2023 · 4:36 PM UTC

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Replying to @MojangSupport
Got told I wasn’t eligible when I am eligible. I don’t think I have my Java code since I threw away the gift card
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Minecraft Support agents have the final say in cases that they review and cannot be appealed here. If you have other questions about Minecraft, please let us know. ^AG