@MojangSupport my account was hacked a few years ago and migrated by someone else. I tried to get it back over COVID but your response time was in the months and I missed the eventual response. Restarted the process just now. Could you let me know the response time now?
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We aren't able to provide exact wait times, but if you have your ticket number we can take a look to see if there's anything holding the ticket up. ^LK
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I only raised it yesterday so there's no hold up as of yet. Can you give an estimate or a range?
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We're not able to provide an estimate, either, but I can check the status of the ticket if you provide us the ticket number. ^AG
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Thanks for the help! Kind of unusual not to have stats on CS response times but sure thing it's 5493694 Appreciate your aid with this!
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Replying to @Bikeopath1
Happy to help! Checking the ticket now, it looks like one of our support agents has responded, recently. If you need any further assistance, please let them know! ^AG

Jun 9, 2023 · 5:14 PM UTC

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Replying to @MojangSupport
Looks like it could be resolved now, I'll check when I'm home. Massive improvement in service from a few years back. Thanks to you and to all the support team. I hope you have a great weekend!
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Glad to hear it! If you run into anything else, please do let us know 😄 ^FF