Our team should be able to help if you make a ticket with them! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
If you don't have access to your old email, we may still be able to update it. However, you will still need to submit a ticket with our team. If you have already submitted a ticket, please send your ticket number so we can see if there's been any change. ^LK
Thanks for that! It looks like a reply was sent your way today, so take a look in your inbox for our response and you can reply directly to that email to get back to us with the requested information. You may also need to check your spam/junk folders if you don't see it. ^FF

Jun 8, 2023 · 3:52 PM UTC