@MojangSupport my daughter and I cannot join each others worlds, new or old ones. We don't usually have any problems playing online together. The error just says timed out and can't connect.

Sounds like it could be connection issues. What device(s) are you both playing on, and can you let us know what troubleshooting steps you've tried so far (if any)? Switching to a hardwire connection, if possible, and a router reboot is a good place to start! ^FF

I don't think it is connection, we switched to another game and that worked perfectly. We can't try hardwiring as using mobile device (ipad and iphone)

Hm, that's odd. Please reach out to our Tech team so they can look into this further! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

I've done this but cannot read the reply?

Strange. If you could, can you update the ticket through the e-mail you received and see if that helps? Once an agent reaches your ticket, you'll get a reply! ^BT

Have replied to the email and had no response. I got an email o say the ticket is expiring and will be closed. I also renewed my realms yesterday, today I have been charged but I still cannot access it.