Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

hello good, in 2020 I bought minecraft java but it gave me a purchase error and they charged me but without giving me the game I opened a ticket and you told me that you would refund the money but to this day I still have not received it.

I don't know if you could give me the money back or at least give me the game