@Minecraft help, one of my chatters wants to play but didnt migrate their account to microsoft and now they are stuck plspls help <3 #minecrafthelp @MojangSupport

They'll need to reach out to our Account Support so our team can look into it! Please have them us an email at aka.ms/Minecraft-Support ^BT

They done that a few days ago and are just getting default bot replies 😭😭

Make sure you update your ticket and give all the information they've asked for and they should be happy to help! Also, please note that our queues are a bit behind at the moment, so please be patient. Thanks in the meantime! ^BT

hey theyve told him they cant rensfer the game to a new device but thats not whats being asked, their minecraft account predates teh mojang website. surely if they can provide the email address and transaction details someone can help??