Since the release of 1.19.7, Realms purchases on PlayStation have been failing for many users. We have an update rolling out today that should resolve this! - jhp
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I’ve just renewed my realm and payment has gone through but it wont let me access it
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Replying to @Boiled_E99
Sorry about the confusion there! Please contact our realms support agents and we'd be happy to look into this realms issue for you Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT

Apr 16, 2023 · 8:37 PM UTC

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Replying to @MojangSupport
I’ve contacted support twice now and not heard anything back. I want a refund
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We're a bit backed up at this time but we will be getting to your ticket before long! If you'd still like a refund, you'd still have to reach out to our Support. Update your ticket letting them know what you'd like them to do and they'll be happy to help! ^BT
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