Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

Thanks for that! It looks like your ticket is in our queue and waiting on an agent response. We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF