@MojangSupport You guys sucked my money from my bank account in less than 30 seconds, but it's taken you DAYS to respond to my incident related to not being able to use the service. Every day that goes by, is time off my subscription. This is not acceptable and I want a refund
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Replying to @BruckerCole
Apologies for any delay you're encountering; we're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF

Apr 14, 2023 · 3:54 AM UTC

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Replying to @MojangSupport
5319659
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Thanks for that! It looks like we received your last reply, so one of our Realms specialists will respond to your ticket as soon as they possibly can. Thank you again for your patience. ^FF
Replying to @MojangSupport
From a consumer standpoint, it doesn’t really matter if you’re experiencing a high volume of incidents. I paid for a 30 day subscription and have been unable to use it for 5 days so far.