Bought my son a map pack for @Minecraft but as soon as he starts it, the game crashes. Anyone that knows a solution? @MojangSupport @Mojang
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That's definitely no fun to deal with! Can you let us know the name of the pack that's crashing and the creator of said pack? ^FF
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Thanks for your swift response. I’ve added photos of the pack and error message.
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Gotcha. Can you reach out to our Marketplace so they can look into this? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Done.
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Platform: PS5 Minecraft Expert:
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Yeah I don’t think they’re gonna solve it. How do I get my €8 back?
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I'd highly suggest continuing to work with the Specialists to see if they can help you with your issue. If you have any other questions or concerns. ^BT
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Always tried all of this. How do I get my money back?
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Replying to @Marble19841
Gotcha. In that case, you'll need to reach out to where you purchased the game from. If you purchased from the Playstation Store, you'll need to reach out to Playstation support. ^BT

Apr 11, 2023 · 3:17 PM UTC
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