Bought my son a map pack for @Minecraft but as soon as he starts it, the game crashes. Anyone that knows a solution? @MojangSupport @Mojang
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That's definitely no fun to deal with! Can you let us know the name of the pack that's crashing and the creator of said pack? ^FF
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Thanks for your swift response. I’ve added photos of the pack and error message.
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Gotcha. Can you reach out to our Marketplace so they can look into this? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Done.
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Platform: PS5 Minecraft Expert:
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Yeah I don’t think they’re gonna solve it. How do I get my €8 back?
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Replying to @Marble19841
I'd highly suggest continuing to work with the Specialists to see if they can help you with your issue. If you have any other questions or concerns. ^BT

Apr 10, 2023 · 8:14 PM UTC

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Replying to @MojangSupport
Always tried all of this. How do I get my money back?
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Gotcha. In that case, you'll need to reach out to where you purchased the game from. If you purchased from the Playstation Store, you'll need to reach out to Playstation support. ^BT
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