@MojangSupport I have a very specific issue with crossplay and the marketplace -Parent profile on Nintendo Switch -Separate Switch profile for kid -Kid Switch profile links to parent Xbox account for crossplay Marketplace purchases are not showing up across profiles. Help?
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Marketplace items are tied to the Microsoft account that was logged in at the time of purchase. If you require assistance with a refund or other issues with your Marketplace items, please complete our request form at aka.ms/Minecraft-Support so our Marketplace team can assist! ^AM
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I actually sent an email through that form a few days ago and haven't heard back yet! Should I send another one?
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Replying to @mikechenwriter
We've been a bit busier than usual lately so if you haven't heard back yet, you will soon! If you'd like, I can check and make sure your ticket made it through the tubes without a hitch and got to us. Toss over the ticket # if you have one and I can check it out! ^AM

Mar 30, 2023 · 10:38 PM UTC

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Replying to @MojangSupport
I actually never got a ticket # or confirmation message in my email. I wasn't sure if that meant the message never went through.
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Interesting! Typically, you'd get an automated bot response email with a ticket # and confirmation. If you didn't get one though, something may have gone awry; it happens on rare occasion. I suggest submitting a ticket again just in case! Thanks for being patient. :) ^AM
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