Can you tell us a bit more about the problem? We may be able to assist or get you directed to the correct team depending on the issue! ^AM
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Is this a Mojang account or a Microsoft account? Depending on where your account is managed, we can assist or get you pointed in the right direction! ^AM

Mar 30, 2023 · 7:33 PM UTC
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In that case, let's get you up to our Accounts team. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM