It looks like your ticket is just waiting for an agent to respond. We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience! ^FF

We don't have an ETA on a response time at the moment, but we try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

I checked the ticket and it looks like you got a reply! Take a peek at the ticket and the agent should be able to help you. ^BT

Gotcha! An agent will be with you as soon as they can. Thanks for your patience in the meantime. ^BT

I can’t have an answer every 6 days, can I have a link for a live chat or some real help?

We don't have a live chat, but please be patient as our Agents help you with your issue. ^BT

Just tell me if you can solve my problem or not, I prefer to buy the game back rather than waste even more time @MojangSupport