It looks like your ticket is just waiting for an agent to respond. We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience! ^FF

We don't have an ETA on a response time at the moment, but we try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

I checked the ticket and it looks like you got a reply! Take a peek at the ticket and the agent should be able to help you. ^BT